Cookies & Privacy Policy

Covid 19 Statement- Updated 17/03/20

Dear valued customer

Vital has been busy planning its response to the coronavirus outbreak over the last few weeks. We appreciate that everyone is very worried, and we are doing all we can to ensure continuity of supply for pet product retailers.

We have entered unprecedented territory and have been experiencing exceptionally high levels of demand across the country.  To help manage order flow we will ask you to bear with us as some deliveries may take an extra day or two to arrive at your premises.  We will do our very best to keep our communication open and regular regarding the status of your order.

Our warehouses are being kept well stocked and we’ve largely been able to accommodate any panic buying as it has affected pet food stocks and other staple products. Our delivery drivers have also been advised to take the precautions recommended by the government, including regular handwashing. We’re accommodating anyone who is practising social distancing at the point of delivery.

As part of our business continuity planning, we have engaged a third-party courier network which will ensure a more robust response in the event of different scenarios and give us an additional safety net. 

Restrictions are also being put in place for our field sales team who will become office-based for the foreseeable future.  We are also limiting people visiting our sites around the country to preserve the health and safety of our office staff.

We are encouraging customers in the Channel Islands to exercise vigilance and keep abreast of the government guidelines on transportation link closures which may impact deliveries.

This is obviously a fast-moving situation and we’ll be providing regular updates on our social media platforms, so encourage our customers to follow us on Facebook, Twitter and LinkedIn for the latest news. Retailers can also contact their dedicated account manager if they have any questions.

Kind Regards

 

Heather McManus

Vital Pet Group - Sales and Marketing Director

 

 

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Cookies & Privacy Policy

We collect information about our customers via server logs, cookies, order forms and competitions. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.


The information collected in this way can be used to identify you unless you modify your browser settings. None of our cookies store any credit/debit card information nor password details.

The below information explains the cookies we use and why.

Strictly Necessary
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like shopping baskets or e-billing, cannot be provided.

Cookie Name and Purpose

currency_V6- This is used to remember what currency the user has chosen.

cookieNoticeSeen-  This is used to remember that you've seen our cookie policy message.

locale_V6- This is used to remember what language the user is viewing the website in.

ElysiumBasketinsync_V6 - This is used to access what the user has already put in their basket in that session or a previous visit.

NSC_[followed by name of relevant server]- This acts as a load balancer between the various servers we use on our website i.e. it ensures the user's interaction with the website is uninterrupted when the user transfers across servers.

_EDOFC_V6- This is used to store information relating to the contents of the user's basket.

currencyset- This is used when users from Europe are redirected to the site with Euros automatically set as their currency. This is done through the load balancer.

ESESSIONID_insync_en - This is used to access the user's details during a session or from a previous visit.

JSESSIONID- This is used for the purposes of session management in our application server.

Performance Cookies

These cookies collect information about how visitors use our website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our website works. By using our website, you agree that we can place these type of cookies on your device.


Cookie Name    
_utma 
_utmb 
_utmc 
_utmz 

Google analytics
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Click here for an overview of privacy at Google visit https://www.google.com/intl/en_uk/policies/privacy/. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

_vis_opt_s 
_vis_opt_exp_1_combi 
_vis_opt_test_cookie 
_vis_opt_exp_1_goal_1

Visual Website Optimiser
These cookies are placed by our current multivariate testing tool, Visual Website Optimiser. It enables us to create different versions of our websites and landing pages, so that we can monitor which our customers prefer.

affil_V6
We use this cookie to track sales that have come in via an affiliate network link.

Functionality Cookies
These cookies allow our website to remember choices that you make (such as your user name, language, or the region you are in), and provide enhanced, more personal features. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. By using our website, you agree that we can place these type of cookies on your device.

Cookie Name and Purpose

ESESSIONID_insync_en - This is used to access the user details during a session or from a previous visit.

RememberMe_insync_V6 -This is used to remember your log-in details on the website.

(chumewe)/chumewe_user - This is used to give a user a unique identifier.

chumewe_sess- This is used to give a user’s session a unique identifier.

Targeting and Advertising Cookies
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are placed by advertising networks or affiliates with our permission. They remember that you have visited a website and that this information is shared with other organisations such as advertisers.

By using our website, you agree that we can place these type of cookies on your device. If you would like to disable any of these cookies, please see the table below and the section below headed 'How to Restrict or Block Cookies' for further details.

Cookie Name    Purpose
AWSESS 
awpv9 
aw3 
AW 
_aw_m_(clickid)


Affiliate Window
These cookies are used to track sales that have come in via an affiliate network link operated by our partner Affiliate Window and also to support the delivery of targeted marketing and advertising communications. For further information about how Affiliate Window address data privacy, please follow the link below: 
https://www.affiliatewindow.com/

c_user 
datr 
lu 

sct 
x-src 
xs

Facebook
Facebook is a social networking website that has millions of users worldwide. You register and create a profile. You can add friends to your profile and exchange information with your friends. Facebook also allows people to start groups and fan pages as well as bookmarking other web pages.

This website uses Facebook plug-ins to allow you to 'like' the page and products. These plug-ins store third party Facebook cookies on your machine which we do not have any control over. For further information about how Facebook address data privacy, please follow the link below: http://www.facebook.com/about/privacy/.

NID 
PREF

Googleplus
Googleplus is a social networking website. You register and create a profile. You can add friends to your profile and exchange information with your friends. 

This website uses Googleplus plug-ins to allow you to 'recommend' the page and products. These plug-ins store third party Googleplus cookies on your machine which we do not have any control over. For further information about how Googleplus address data privacy, please follow the link below: https://www.google.com/intl/en_uk/policies/privacy/

_utma 
_utmb 
_utmz 
guest_id 

pid

Twitter
Twitter is a social networking website. This website uses Twitter plug-ins to allow you to tweet about the page and products. These plug-ins store third party Twitter cookies on your machine which we do not have any control over. For further information about how Twitter address data privacy, please follow the link below: 
https://twitter.com/privacy

psc 
uid 
di 
dt 
uit 
loc 
uvc

Addthis
These cookies are used to support the delivery of targeted marketing and advertising communications. For more information about Addthis' privacy policy and for details of how to opt-out of receiving advertising from Addthis, please follow the links below: 
http://www.addthis.com/privacy 
http://www.addthis.com/privacy/opt-out

How to Restrict or Block Cookies

If you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. The 'Help' function within your browser should tell you how. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

You may also wish to visit www.youronlinechoices.com/uk/your-ad-choices to learn more about the cookies on your device set by other companies, and opt out of them if you wish.

However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.

Compare (0)